Help centre / Payments

Keep expected and received commission separate

Follow supplier expectations, reviewed statement lines, actual receipts and recorded agent payouts.

Start with the booking

Check the supplier and the booking record before relying on a commission expectation. Supplier defaults are a starting point for a reviewed record, not a guarantee of what will be paid.

Separate the events

• An expectation is an amount you anticipate.
• A reviewed statement match links supporting information to the appropriate record.
• A receipt records what the agency checked as received.
• An agent payout record documents a distribution handled outside TripClerk.

These are not interchangeable labels for a single payment.

Review the evidence

1. Check the booking and expected commission.
2. Stage and review relevant statement information.
3. Confirm the relationship between statement lines and records.
4. Check actual receipts against your bank or supplier evidence.
5. Record agent distributions separately when they happen.

Do not double-count client instalments

Client payment plans and supplier commission are different flows. A client paying the balance does not prove that a supplier has paid the commission. Likewise, recording an agent payout does not move money or reconcile your bank account.

Keep your accounts authoritative

TripClerk is operational tracking, not an accounting package, bank feed or payout processor. Keep the actual statements and accounting records you need for your business obligations, and use the software to reflect checked events. Current team and finance boundaries still apply. A report or notification must not be used to bypass access to the underlying records.

Still stuck? Email hello@ahmadzunair.online.