Terms of service
Last updated: 2 November 2026. By creating an account you agree to these terms.
The service
TripClerk is online software for travel agencies to track enquiries, groups, travellers, documents and payments. It is a record-keeping tool. It does not issue visas, sell travel, take payments from travellers or give legal or immigration advice.
Your account
You must give accurate details, keep your password secure and make sure everyone using your workspace is authorised by your agency. You are responsible for activity in your workspace.
Your data
You own the data you enter. You confirm you have a lawful basis to store it, including passport and visa scans, and that you have told travellers how it is used. You can export it as CSV or delete it at any time. See the privacy notice for how we handle it.
Acceptable use
Do not upload unlawful content, try to access another agency's data, disrupt the service or use it to send unsolicited messages.
Price and trial
New agencies get a 14-day free trial, no card needed. The standard price is £49 a month per agency. The founding offer (code FOUNDING20) gives the first 20 agencies 30 days of free access instead of 14. Payments are not yet being taken; you will be asked before any charge is made.
Availability and changes
We aim to keep the service available but do not guarantee it will be uninterrupted. We may change features; we will give notice of material changes to these terms or the price.
Liability
The service is provided with reasonable skill and care. You remain responsible for checking passports, visas and travel requirements with official sources. To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited.
Ending your account
You can delete your workspace at any time in Settings. We may suspend accounts that break these terms.