Questions & answers
Know what you’re signing up for.
The product, the price, the private client experience and the important limits. If your question is not here, email us before you start.
What does TripClerk do?
It connects a travel agency’s client pipeline, proposals, bookings, trip plans, private portal, messages, tasks and manual money records in one web workspace. It is software for organising travel work, not a travel seller or supplier booking engine.
Who is it designed for?
Independent travel advisors, small agency teams and group tour operators who want client details and day-to-day trip administration in the same place.
How much does it cost?
The published price is £49 per month for the whole agency, not per user. The standard trial is 14 days. The first 20 eligible agencies can use FOUNDING20 for one month free (30 days), with no card.
Will I be charged automatically?
No. Subscription payments are not live, no card is requested and nothing is charged. After free access ends, the workspace becomes read-only until a plan is arranged; you can still view and export your data.
Can clients pay by card?
No. TripClerk records manual payment schedules and receipts. A client can report a bank transfer; the agency must check its statement before confirming receipt.
Can I import my existing records?
Reviewed CSV imports support clients, suppliers and travellers. Map columns, inspect errors and possible duplicates, then confirm what to save. There is no automatic migration from another CRM.
Do you connect to Gmail, Outlook or accounting software?
Not currently. Built-in transactional email alerts, CSV files, print/PDF, click-to-chat links and signed webhooks are available. The integrations page distinguishes them from connections that are not built.
Can my team have different permissions?
Yes. Owner, admin, agent and read-only roles are enforced by database rules. Assignments, workspace membership and two-factor requirements also apply.
What can a client see?
Their scoped private link shows the relevant trip, published itinerary, balance, documents and conversation. Separate booking parties cannot read one another’s private threads.
Is there a phone app to install?
The agency workspace and client pages work in a mobile browser, and no Play Store listing is required. An Android app can also be downloaded from this website and installed by hand. Android may show a warning because the file does not come from the Play Store.
Can I leave with my data?
Yes. Use CSV exports and download the files you need. You can delete the workspace in Settings; export first because deletion is permanent.
Where do I ask for help?
Read the public help centre or email hello@ahmadzunair.online. Do not email passport scans or sensitive client documents.
Want the Android app? Download the signed APK from our website →
Need a more specific answer? Contact TripClerk →
Your next trip starts here
Less scattered admin.
More attention for the trip.
Try a real booking in TripClerk. One month free with FOUNDING20, no card and no automatic charge.
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